Merchant Service Group
Outsourced operations for merchants who need real support, not a help desk.
MSG is an independent service provider built for merchants and payment platforms. We run customer support, technical operations, risk management, and settlement processing, so your team can focus on growth instead of ticket queues.
What we do
One coordinated operation, not five separate vendors
Most merchants outsource one function at a time: a support desk here, a compliance consultant there. MSG runs all five as a single coordinated operation: customer support, technical support, day-to-day operations, risk management, and settlement. Each department has its own dedicated team and its own Telegram channel, so requests go straight to the people who handle them instead of a general inbox.
Our services
Five departments, each staffed on its own
CS
Customer Support
Front-line support for your merchants’ end users: inquiries, complaints, and account issues, handled in real time.
TS
Technical Support
Troubleshooting for payment gateways, APIs, and platform issues, with direct escalation when something breaks.
OP
Operations
Account onboarding, documentation, and process coordination that keeps a merchant account running without gaps.
RM
Risk Management
Transaction monitoring, fraud screening, and dispute handling to keep risk exposure in check.
ST
Settlement
Reconciliation and payout processing, tracked and reported so funds move on schedule.
Why MSG
Why merchants work with us
IndependentWe’re not tied to a single processor or platform, so our recommendations aren’t shaped by a sales quota.
Direct lines, not ticketsEach department runs its own Telegram channel. A question for Risk Management does not sit behind a queue meant for password resets.
Built to scaleTeams are structured to onboard new merchant accounts without the ramp-up delay of building a department from zero.
Direct lines
Reach the right team on Telegram
Message the department you need directly, or start with Customer Support and we will route you to the right team.
Customer Support@MSGSupport
Technical Support@MSGTech
Operations@MSGOperation
Risk Management@MSGRisk
Settlement@MSGSettlement