Our services
MSG runs five departments, each staffed and managed separately. A request to Risk Management doesn’t wait behind a queue meant for account questions. It goes straight to the team that handles risk.
Department breakdown
What each team covers
01 · Customer Support
Customer Support
Your merchants’ customers need answers, not a ticket number. Our support team handles inbound questions, complaints, and account issues across the channels your merchants already use.
- Real-time query handling
- Complaint resolution and escalation
- Multi-channel coverage (chat, Telegram, email)
- Reporting on response time and resolution rate
02 · Technical Support
Technical Support
When a payment gateway throws an error or an API integration breaks, someone needs to know why, fast. Our technical team troubleshoots platform issues, coordinates with your engineers when needed, and keeps outages from turning into extended downtime.
- Gateway and API troubleshooting
- Incident triage and escalation
- Integration support
- Uptime and issue tracking
03 · Operations
Operations
Merchant accounts need ongoing attention: onboarding, documentation updates, coordination between departments. Our operations team handles the work that keeps an account moving without gaps.
- Account onboarding and setup
- Documentation and compliance coordination
- Cross-department process management
- Day-to-day account maintenance
04 · Risk Management
Risk Management
Transaction risk does not wait for business hours. Our risk team monitors transactions for fraud patterns, screens flagged activity, and manages disputes and chargebacks before they become a bigger problem.
- Transaction monitoring and fraud screening
- Chargeback and dispute handling
- Risk reporting
- Escalation for high-risk activity
05 · Settlement
Settlement
Funds need to move on schedule, and merchants need to know where their money is. Our settlement team handles reconciliation, payout processing, and reporting.
- Transaction reconciliation
- Payout processing
- Settlement reporting
- Discrepancy resolution
Ready to put one of these teams to work?
Reach out to the department you need, or start with Customer Support and we’ll route you from there.
Direct lines
Reach the right team on Telegram
Message the department you need directly, or start with Customer Support and we will route you to the right team.
Customer Support@MSGSupport
Technical Support@MSGTech
Operations@MSGOperation
Risk Management@MSGRisk
Settlement@MSGSettlement